Supporting ISO Standards

Realizing the compliance in practice

The platform "Smart City Monitor" fosters compliance to major international standards for quality management and governance such as ISO. Its powerful interactive model builder allows quick and easy realization of the large urban area models, its connection to available data sources presenting urban processes using various sensors, Internet of Things, automated systems and databases. The local Smart City team can formulate their city structure in any necessary detail, identify multiple customized performance indicators, define its association to specific objects in the urban area hierarchy (city-districts-themes, buildings, businesses, enterprises, services, etc) and run the model presenting results in real time in any detail providing holistic view to the city, its advanced analysis and big data mining options.

The platform allows realization of the requirements presented in the relevant sections of standards referring to the issues of measurement, performance, metrics, analysis and data collection supporting quick implementation and updating. In particular it supports practical implementation of the latest series of ISO standards and other recommendations related to Smart Cities and their governance as follows

  • ISO 37120:2014 “Sustainable development of communities — Indicators for city services and quality of life
  • ISO37101:2016 Sustainable development in communities -- Management system for sustainable development -- Requirements with guidance for use
  • ISO/TR 37150:2014 Smart community infrastructures -- Review of existing activities relevant to metrics
  • ISO 37151:2015 Smart community infrastructures -- Principles and requirements for performance metrics
  • ISO/TR 37152:2016 Smart community infrastructures -- Common framework for development and operation
  • ISO 18091:2014 Quality management systems — Guidelines for the application of ISO 9001:2008 in local government 
  • ITU-T SG5 FG-SSC: Focus group on smart sustainable cities
  • IEC/SEG 1: Systems Evaluation Group on Smart Cities (here)
  • CEN-CENELEC-ETSI SSCC-CG: Smart and Sustainable Cities and Communities Coordination Group
  • ISO 55000 and 55001:2014 Asset management -- Overview, principles and terminology
  • ISO 9000 and ISO 9001 Quality Management
  • ISO 14000 Environmental management
  • ISO 19011 Management systems auditing
  • ISO 26000 Social Responsibilities for Sustainable Development
  • ISO 31000 Risk management
  • ISO 50001 Energy management

The implementation of Smart City Monitor in a particular Smart City project uses the standard urban model by ISO 37120:2014 “Sustainable development of communities — Indicators for city services and quality of life” which is installed and runs on Open Data sets immediately after the city server installation in the customer city municipality. Used as a template, it allows beginning the Smart City project accordingly to the recommendations of the standard and upgrading it further step by step to any necessary level of comprehension and detail relevant for each unique urban area. It can gradually incorporate complex structure of thousands of different urban objects with each such object having variety of own indicators and data sources. While running in real time it digitally transforms data streams into aggregated holistic performance of the whole city and each of its objects providing at the same time any necessary level of detail on demand. The local urban model becomes the engine of other information services and controls presenting answering the interests of the city stakeholders.

ISO 37120 model becomes standard template for Smart City Model development

in performance dashboards and reports supporting sustainable development of communities accordingly to the ISO standard for city services and quality of life

International standard ISO 37120:2014 “Sustainable development of communities — Indicators for city services and quality of life” released in 2014, became the first successful effort of experts to create integrated view for performance analysis in urban areas. The standard provided uniform definitions of what is measured and how it should be done and introduced common basis for reporting, comparison and benchmarking. The standard was used for implementation of the Smart Metropolitan Area model which can be used as template in any new Smart City project for quick start up, linking to open data sources and IoT, and its further advancement into large scale comprehensive local model of the city. The local model can accommodate any other relevant standards as well. 

The ISO 37120 defines 17 city themes of City Services and Quality of Life as follows:

  • Economy
  • Education
  • Energy
  • Environment
  • Finance
  • Fire and Emergency Response
  • Governance
  • Health
  • Recreation
  • Safety
  • Shelter
  • Solid Waste
  • Telecommunications and Innovation 
  • Urban Planning
  • Transportation
  • Wastewater
  • Water and Sanitation

Each theme has “Core” and “Supporting” Indicators as well as Data Sources.  

In all 17 themes there are

  • 46 core indicators which cities shall track and report,
  • 54 supporting indicators which cities should support in tracking and reporting

ISO requires third party verification of data sources and quality for ISO standard certification.

Importance of Standard 

The ISO 37120 standard is important as it

  • Steers and guides sustainability, effective governance and delivery of services
  • Allows accessing city’s performance of services, infrastructure, institutions (especially outsourced),
  • Improves city operations
  • Increases transparency and accountability
  • Leverages project funding, prioritizing city budgets for assessing quality of life,
  • Transparency and open data for public/private infrastructure developments and investment attractiveness
  • Facilitates learning and use
  • Makes possible various benchmarking options, targets definition and comparative analysis in policy development and planning
  • Assists in building core knowledge for city decision-making and enabling comparative insight and global benchmarking
  • Supports new Open Data and new application development

Using the standard as reference model for further developments 

 The urban model by ISO 37120 is installed as initial city server application and runs immediately after its installation. It can be used for experimenting with local open data sets, senosrs and IoT. Further it allows for development of comprehensive local urban area model in any necessary detail including specific urban or metropolitan structures, districts, objects, its mapping and aggregation. The development can be implemented by local specialists and service providers with interactive information instruments without programming and include any other necessary definitions of standards, indicators, data sources, linking to IoT and other smart systems. The prototyping and training services are supported by the Smart City Monitor team.

Additional links

Quick implementing Smart City Monitor 


Integrated vision of the Smart City for Smart Governance

Indicator examples from the ISO 37120: Core indicator with the formula, measurement units and trend for the indicator.


Theme 15: Shelter

  • Percentage of city population living in slums (core indicator)
  • Number of homeless per 100 000 population (supporting indicator)
  • Percentage of households that exist without registered legal titles. (supporting indicator)

Theme 17: Telecommunication and innovation

  • Number of internet connections per 100 000 population (core indicator)
  • Number of cell phone connections per 100 000 population (core indicator)
  • Number of landline phone connections per 100 000 population (supporting indicator)

The urban model supports implementation of any necessary customized indicators by other standards e.g. ITU, WB, IADB, etc